1. Your Privacy Matters

At Naturanna, your privacy is a priority. This policy explains how we collect, use, and protect the personal information you share when accessing services through this website or in person.

2. The information we collect

We may collect the following information:

• Identification & Contact Details: Name, email, phone number, address.
• Appointment Details: Booking date, services requested, preferences.
• Health Information: Information you voluntarily share about your health, symptoms, concerns, or wellness goals.
• Website Data: Anonymous technical data such as IP address, browser type, and device, collected via cookies or analytics tools (if applicable).

3. How we collect your information

Your information is collected through:

• Online booking or contact forms.
• Email or phone communications.
• Intake forms or health assessments during consultations.
• In-person sessions.
• Voluntarily completed feedback forms or questionnaires.

4. How we use your information

Your information is used to:

• Schedule and confirm appointments.
• Deliver personalized care and recommendations.
• Keep a confidential client record for future reference.
• Respond to inquiries or follow up on services.
• Improve service delivery and client experience.

We do not sell, rent, or trade your personal information to third parties.

5. Where your data is stored

• Digital information (such as emails or digital forms) is stored on a password-protected device or secure third-party platform used for scheduling or newsletter service (e.g., Amelia, MailChimp).
• Any paper records are kept in a locked, secure environment.
• Only authorized personnel (Anna Dias) have access to this information.

6. Consent

By using this website or engaging with services, you consent to the collection and use of your information as outlined in this policy.

7. Access to your personal data

As a client, at any point you are entitled to:

• Request a copy of your stored personal data.
• Ask for corrections to be made to your personal data.
• Withdraw consent (please note this may impact service delivery).

8. Third-party access

Our website uses third-party tools to conduct business and provide services (e.g., WordPress plugins), which may also collect and process your data. These platforms are chosen for their security and compliance. Please refer to their individual privacy policies if needed.

9. Data retention

Client data is retained for as long as necessary to provide services and comply with applicable legal, professional, and tax obligations. After that, it is securely destroyed.

10. Your rights under Canadian law

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Know why your information is being collected.
• Access your personal data.
• Correct inaccurate information.
• Complain to the Privacy Commissioner if needed.

11. Policy updates

This Privacy Policy may be updated periodically to reflect changes in practices, laws, or services. The most recent version will always be available on www.naturanna.ca.